Refund and Returns Policy

At ALI SOUK, we understand that sometimes the perfect rug may not meet your expectations. We want you to be completely satisfied with your purchase, which is why we have a straightforward and fair return policy in place.

Here are the key details of our Rug Return Policy:

Original Condition: To be eligible for a return, your rug must be in its original, unused condition. We kindly ask that you take care when handling the rug to avoid any signs of use.

Notification Period: If you wish to initiate a return, we kindly request that you contact us via email within 5 days of receiving the rug. Prompt communication allows us to guide you through the return process seamlessly.

Return Timeframe: We accept rug returns within 14 days of the original delivery date. Please ensure that the rug is securely packaged to prevent damage during transit.

Refund: Once we receive the undamaged rug in its original condition, we will initiate a full refund for the purchase price. We value your satisfaction, and we want you to feel confident in your decision to shop with us.

Shipping Costs: Please note that the shipping costs associated with returning the rug are the responsibility of the customer. We recommend using a trackable shipping method to ensure the safe return of the rug.

We strive to provide transparent and customer-centric policies to ensure a smooth and satisfactory experience for all our valued customers. If you have any further questions or concerns regarding our Rug Return Policy, please do not hesitate to contact us.

Thank you for choosing ALI SOUK, and we look forward to assisting you in finding the perfect rug for your space.

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